# Trust

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“Teams succeed because they are exceedingly human” - Patrick Lencioni

“**Trust** is the willingness of a party \[**trustor**] to be vulnerable to the actions of another party \[**trustee**] based on the expectation that the other party will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.

see [Trust-Refs](https://poornan.gitbook.io/thoughts-notes-and-collections/readme/collections/external-resources/trust-refs)
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<figure><img src="https://2905879428-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MS2xefUFfUTrhwFW_o3%2Fuploads%2Fai4WHCYy8yGUjt810B3V%2Fimage.png?alt=media&#x26;token=872d096c-27be-4b5a-9a16-9a0a0b93285e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2905879428-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MS2xefUFfUTrhwFW_o3%2Fuploads%2FLaTTxCwmHSaf4Gegoz0F%2Fimage.png?alt=media&#x26;token=564c1932-5cfe-42e6-b263-d586e34cc45f" alt=""><figcaption><p>For Patrick Lencioni, trust is the foundation of team performance (or at the root of a dysfunctional team)</p></figcaption></figure>

<figure><img src="https://2905879428-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MS2xefUFfUTrhwFW_o3%2Fuploads%2FkH7OJqLQsQsZB7uzhnDQ%2Fimage.png?alt=media&#x26;token=fa90e888-5a95-4464-9121-fdbfbc55befc" alt=""><figcaption></figcaption></figure>

* **Credibility** = whether you perceive the other person as credible (as in, how I perceive their competence/capability in relation to what they are doing or saying, eg Do I trust what they say on a given topic?), &#x20;
* **Reliability** = whether you perceive the other person as reliable (eg Do I trust that they will do what they say they will do?),
* **Intimacy** = whether you perceive that it is safe to entrust someone with information about myself (eg How willing am I to reveal to them my vulnerability, doubts, or feelings? Do they know me the human being? Or just some work caricature of me? Do they care about me and my well-being? Will they be 100% candid with me, and vice versa?), and
* **Self-Orientation** = whether you perceive that someone’s focus is primarily on themselves or on others (eg Do they care for others, or do I perceive them as looking out for their own interests? Stephen Covey calls this last quality ‘intent’. A person assessing your intent will wonder, ‘Are you thinking about yourself, or others, in this situation?’)

***

You as a trustee: *to build trust*,

1. be trustworthy (4 Cs of Building Trust)
   1. have **Character**
   2. be **Caring**
   3. be **Competent**
   4. be Reliable (and **Consistent**)
