Collaborator

propensity to trust or distrust, perception of the risks and benefits to them of extending trust, and appraisal of the trustworthiness of the trustee.

Both trust and trustworthiness are inherent in all relationships, but rarely defined precisely. Trust is a psychological and emotional state of the trustor (think of a community resident). Trust is the willingness to be vulnerable to the actions of another party (trustee; eg, think of governmental public health). More specifically, trust is a choice, mostly intuitive, but sometimes deliberative. The trustor (community) asks four questions of the trustee (public health):

1. Can I believe you?

2. Do you care about me?

3. Can you deliver?

4. Can I count on you?

These questions are implicit; ie, below the conscious awareness of the trustor.

The trustor’s willingness to extend trust (ie, risk vulnerability) is determined by their

1. propensity to trust or distrust,

2. perception of the risks and benefits to them of extending trust, and

3. appraisal of the trustworthiness of the trustee.

Trustworthiness are attributes of the trustee that drive their reasoning, thoughts, emotions, and behaviors that may directly or indirectly impact the trustor and the trustor’s willingness to extend trust. The trustee’s trustworthiness is determined by evidence of their character, caring, competence, and consistency.

CAUTION: Being trustworthy is necessary but not sufficient to build trust.

From

Thanks for the Feedback: The Science and Art of Receiving Feedback Well - 4 March 2014

The Five Dysfunctions of a Team - 19 October 2000