Value Contribution Matrix

Key Aspects

1. The Eisenhower Matrix

2. Pareto and Gaussian (normal) distributions

3. The Hierarchy of Knowledge

4. The Six Levels of Customer Service (Uplifting Service)

5. What is System 1 and System 2 Thinking?

6. Complicated vs Complex

7. Repetition vs Novelty Recipes vs Chefs

8. Resilience vs Robustness

9. You Design How you Do Your Work

10. Givers and Takers

11. Cost of recovery (Early Detection and not Prevention)

12. Cost of amplification (Detection and minimise blast radius)

13. A degree of foresight (can anticipate in certain environment, and not in uncertainty)

14. Professional negligence/omission/malpractice

15. Criminal breach of trust

Facilities: https://www.facebook.com/photo/?fbid=802949825211289&set=a.564195882420019