Trust

In short, trust is the willingness to be vulnerable to another party.

“Teams succeed because they are exceedingly human” - Patrick Lencioni

“Trust is the willingness of a party [trustor] to be vulnerable to the actions of another party [trustee] based on the expectation that the other party will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.

see Trust-Refs

For Patrick Lencioni, trust is the foundation of team performance (or at the root of a dysfunctional team)

• Credibility = whether you perceive the other person as credible (as in, how I perceive their competence/capability in relation to what they are doing or saying, eg Do I trust what they say on a given topic?),

• Reliability = whether you perceive the other person as reliable (eg Do I trust that they will do what they say they will do?),

• Intimacy = whether you perceive that it is safe to entrust someone with information about myself (eg How willing am I to reveal to them my vulnerability, doubts, or feelings? Do they know me the human being? Or just some work caricature of me? Do they care about me and my well-being? Will they be 100% candid with me, and vice versa?), and

• Self-Orientation = whether you perceive that someone’s focus is primarily on themselves or on others (eg Do they care for others, or do I perceive them as looking out for their own interests? Stephen Covey calls this last quality ‘intent’. A person assessing your intent will wonder, ‘Are you thinking about yourself, or others, in this situation?’)

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You as a trustee: to build trust,

1. be trustworthy (4 Cs of Building Trust)

   1. have Character

   2. be Caring

   3. be Competent

   4. be Reliable (and Consistent)